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Legal notice

Seller Trans-Far Co., Ltd.
Representative Hiroyasu Watanabe
Address Atsumi Building, 4-8-7 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan
Phone Number +81-3-6434-9748
Email Address info@toenjapan.com
Sales Price Prices include consumption tax
Additional Charges

Shipping Fee
◯ Tokyo, Kanagawa, Chiba, Saitama, Yamanashi, Ibaraki, Tochigi, Gunma: 770 JPY (tax included)

◯ Hokkaido, Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Niigata, Toyama, Ishikawa, Fukui, Nagano, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima: 990 JPY (tax included)

◯ Okinawa & Remote Islands: 2,970 JPY (tax included)

Payment Method & Timing

・Credit Card Payment (VISA, MASTER, JCB, AMEX, DINERS, etc. available)

Delivery Time

Delivery Schedule
・For regular items: shipped the next business day after order confirmation (excluding Saturdays, Sundays, and national holidays).

Orders placed by Monday 3:00 p.m. → shipped on Tuesday
Orders placed by Tuesday 3:00 p.m. → shipped on Wednesday
Orders placed by Wednesday 3:00 p.m. → shipped on Thursday
Orders placed by Thursday 3:00 p.m. → shipped on Friday

Please note: if there is a holiday, shipping will be the following business day.

Delivery Method

Items will be delivered by Sagawa Express. Please note that delivery may be delayed during busy periods or around holidays.

Returns / Defective Items / Cancellations
We do not accept returns or exchanges for reasons other than defective products or incorrect delivery. Please note that we cannot accept returns or exchanges due to customer convenience.
For defective products or incorrect delivery, please contact us by phone or email within 7 days. Return shipping costs will be borne by our company. We will explain the return and refund procedure upon contact.
If we determine that shipment is difficult due to incomplete customer information (postal code, address, name, contact details, etc.), we may cancel the order at our discretion.

Return Period

We do not accept returns or exchanges for reasons other than defective products or incorrect delivery. Please note that we cannot accept returns or exchanges due to customer convenience.
For defective products or incorrect delivery, please contact us by phone or email within 7 days. Return shipping costs will be borne by our company. We will explain the return and refund procedure upon contact.

Refund Policy

Return shipping costs will be borne by our company.